To get started using HR Connect, you'll need to set up your account:

  • Start by clicking on Log on to HR Connect, then click on Get Support.
  • Click on New Registration.
  • Enter your user ID:
    • If you already have a PetSmart user ID that includes your name, this is your HR Connect user ID.
    • If not, enter your associate (or discount) number as your HR Connect user ID. You can get this ID from your manager.
  • Confirm your identity by answering all four challenge questions.
  • You'll then be asked to set up security questions that will be used to confirm your identity going forward.
    • Select six questions and provide the answers.
  • Create a password (must be at least eight characters and include at least one number and one letter).
  • Click on Return to HR Connect Portal to log in.

If you have any questions or need help logging in, contact the HR Connect Information Line at
(866) 263-8411.